Metrics & KPIs

LTV

Lifetime Value — total revenue a customer generates over their entire relationship with your store. Usually measured over 12 months for dropshipping.

LTV is the total revenue one customer generates over their entire relationship with your store. For dropshipping, a 12-month window is the standard; anything longer is too noisy because product lines and offers change.

The LTV trap: most stores calculate LTV from first-order revenue only, which is just AOV with extra steps. Real LTV includes second, third, and fourth orders — the orders that turn a marginal business into a profitable one.

Benchmarks by store type:

Every dollar you add to LTV expands the CAC you can afford — which expands the audiences and creative angles you can profitably run.

Articles mentioning LTV
Explore More
Browse the full dictionary or dive into operator playbooks.
All 140+ Terms